Shipping Costs and Returns


DELIVERY AND COURIER
The available items are shipped within 2-5 business days (Monday-Friday) from date of order.
During holidays or periods of promotions shipments may take longer.
The deliveries are made through DHL or BRT.
Mr&MRsFragrance cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Mr&MRsFragrance.


TRACEABILITY SHIPMENT
When the order is shipped, customers receive an email from mr&mrsfragrance.com or courier with the tracking number and a link to track the shipment. For info customercare@mrandmrsfragrance.com


SHIPPING COST

Italy
Italy: 8 €
Italy - Calabria, Sicily, Sardinia: 8 €
Free shipping for orders over: 49.00 € - or adhering to the promotions available.

Europe
Germany, Austria, Netherlands, Belgium, Luxembourg, Romania, Estonia, Lituania, Lettonia: 14 €
Spain: 16 €
Free shipping for orders over: 89.00 € - or adhering to the promotions available.
For distribution agreements, it is not possible to make shipments in countries that are not explicitly reported.

It is currently not possible to ship to private customers in: Africa, Latin America, Australia, Asia, Canada, Middle East, Oceania, Russian Federation, USA.
For info on shipping to other EU countries and extra EU write to contacts@mrandmrsfragrance.com
They are excluded from the costs and charged to the customer any customs fees.


DELIVERY OF THE ORDER
If the package is not delivered due to customer-dependent reasons (wrong address, always absent address, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs, storage costs and any customs charges will be charged to the customer or will be deducted from the refund due.


RETURNS
The customer has the right to return free within 14 days in the event that the product is faulty or non-functional, or presents damage caused by shipping or does not comply with the order placed. More info
In all other cases, the return is accepted within 14 days with transport costs borne by the customer.